Launching a New Product? Why Features Alone Won’t Cut It Anymore

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Geoff Thomas

Senior Vice President, Growth Strategy Director
08.18.2025

In many B2B categories such as tools, building materials, power components, and industrial systems, technical performance is no longer a meaningful differentiator. Specs are similar. Certifications overlap. And buyers are more informed than ever, often completing most of their evaluation before speaking to a sales rep.

So if your product isn’t dramatically different, how do you make it stand out?

That’s the challenge many B2B marketers face today. It’s not just about building awareness or generating leads. It’s about making a compelling case for change in categories where the differences are subtle and the stakes are high.

Fortunately, current research and proven strategies point to a better way to launch products in highly competitive B2B environments.

Start with a Clear Promise to the Customer

In a crowded market, one of the most effective ways to break through is by delivering a focused, outcome-based promise. This shifts the conversation from what your product does to what it actually enables.

According to WARC and LinkedIn’s B2B Institute, campaigns that lead with a clear customer promise outperform those that rely on features or pricing alone. These messages resonate because they focus on real-world impact. 

WARC and the LinkedIn B2B Institute reviewed more than 700 global B2B campaigns and found that: Campaigns featuring a clear customer promise are 3× more likely to increase market share. They are 2.5× more likely to improve brand health compared to campaigns without such promises.

Despite this efficacy, only 18% of B2B campaigners employ a customer promise, compared to 40% in B2C, suggesting a missed opportunity and whitespace for brands that choose to lead.

For example:

  • “Completes HVAC system install 20% faster”
  • “Eliminates calibration downtime for 12 months.”
  • “Engineered to exceed 1 million cycles under extreme load”

These are not just product claims. They are tangible, time-saving, problem-solving promises that help decision-makers justify a switch or specification. They simplify the message, strengthen sales alignment and clarify value across buying teams.

To be credible, these promises need backing, whether from test data, pilot programs, customer testimonials or third-party certifications.

Balance Brand and Performance

Because product launches often come with pressure to show immediate results, marketers tend to lean heavily on short-term performance tactics: email campaigns, digital ads, gated content.

While these can drive early pipeline activity, they don’t always build long-term value.

WARC’s “Multiplier Effect” research shows that the most effective campaigns blend brand-building with performance marketing. Buyers exposed to both are more likely to engage, convert and advocate.

That might look like:

  • A product demo video that reinforces your customer promise while strengthening brand perception
  • A testimonial that validates your claim and builds emotional connection
  • A media plan that includes search and email for lead capture, plus LinkedIn or trade media for reach and credibility

This balance is especially important in B2B sectors like electrical systems, advanced building materials or industrial automation, where reputation and reliability carry weight across the buying committee.

If your next product launch looks too much like your last one, this is the time to rethink what you’re really saying. At Mower, we help B2B brands turn technical advantages into compelling value propositions. Whether you’re launching a new tool, material or industrial solution, we align insight-driven strategy with creative execution to make your product stand out, even in a market full of sameness.

Hey! Our name is pronounced Mōw-rrr, like this thing I’m pushing.