In “How the Agentic AI Revolution is Transforming Operations at 70% of Banks”, author David Evans of The Financial Brand explores findings from a 2025 EY and MIT Technology Review study that reveals widespread adoption of agentic AI across financial institutions. These autonomous systems are already impacting fraud detection, security and customer experience by making contextual decisions and executing tasks with minimal human oversight.
While banks are seeing measurable gains in efficiency and service, the article emphasizes that success hinges on robust governance frameworks, cultural readiness and human-centered oversight. It’s a must-read for anyone navigating the fast-evolving intersection of AI and financial services.