Say You’re Sorry: Rebuilding Trust in a Healthcare Crisis

Say You’re Sorry: Rebuilding Trust in a Healthcare Crisis Healthcare organizations are cornerstones of the communities they serve. Equipped to operate through any number of crises, from natural disasters to disease outbreaks. Trained to operate smoothly in even the most catastrophic of events, hospitals and healthcare facilities can be amazing places of heroism and hope […]


How to Communicate Medical Errors

A recent study conducted by researchers at Johns Hopkins Medicine found that preventable medical error should be considered the third leading cause of death in the United States. An estimated 251,454 people die each year from medical errors, including errors in judgment, skill, or coordination of care; a diagnostic error; a system defect resulting in […]


Give Me the Money — or Everyone Knows about the Shark

I once asked a great professional writer I know, “Which kind of writing pays best?” “Ransom notes,” he deadpanned. About a month ago, a West Coast hospital had its electronic files “kidnapped” by unknown hackers, and it made international news. “There but for the grace of God go I,” most hospital CEOs and IT gurus […]


What to Do When Bad News Hits Your Healthcare Organization

Inevitably, bad news will hit your hospital or physician practice. There’s not much you can do to avoid it, but how you handle it will affect how long it lingers and how much damage it does to your organization’s reputation. This eBook will review: The challenge of time compression Proactive vs reactive approaches to crises […]


Hospital Merger Downton Style

In the final season of the acclaimed PBS series Downton Abbey, Lady Grantham and the Dowager Countess waged a heated struggle for control of Downton’s only hospital. Like many small community hospitals of our day, the Village of Downton’s sole hospital faced a difficult choice — maintain its independence or become part of a larger […]