Do marketing people have a professional responsibility to urge their companies to take steps to protect their immense brand investments? Considering the risks and costs, we say “absolutely!” Yet most organizations still have yet to act. We can...
We've put together a comprehensive instruction manual for companies and organizations planning to use Twitter as a crisis response tool. If your organization has already deployed Twitter for nonemergency use, you may want to consult with us about some best practices and guidelines before you use it in a crisis.
Rick Lyke, APR, one of EMA's senior crisis counselors, was a panelist at the recent International Economic Forum of the Americas in Montreal addressing the topic "Public Health in the Era of Social Media." Here's what he learned...
As reports of a scandalous affair emerged, former N.C. Senator John Edwards used the three "Ds" that made for a death strategy when it came to his political career...
Crises sometimes can be anticipated; other times they arrive wholly unannounced. Either way, they threaten to significantly disrupt 'business as usual'...
A Crisis is any internal or external event that causes an interruption of normal operations and simultaneously threatens your organization's reputation...
The importance of confidence in crisis preparedness cannot be overstated. Knowing that you and your organization are prepared to face the unknown gives one considerable confidence...
By far, the best way to manage a crisis is to prevent it from happening in the first place...
“The quick and the dead,” a phrase that pops up frequently in American culture, provides the title for a number of novels and at least four Hollywood epics...
“Hey people, we really gotta get a Facebook page and a Twitter feed. Let’s put something together right away...
Content about crisis management and mismanagement in a digital age.
Law of crises: Everyone will have one at some point so stay transparent
Listen as WBEN Buffalo NewsRadio 930 asks Steve: "What could Penn State University have done at the start of the Sandusky affair that would have changed the outcome?"
